PGM promise to you: Any product found to have been shipped in error will be replaced at no cost to the customer.

PGM takes your privacy very seriously. PGM will not share any customers information with a third party, and any customer information collected is held in strictest confidence, and will not be shared or sold to an outside party.

In addition, all online credit card orders are processed through a secure server . These orders are sent using the latest encryption software , assuring they cannot be read by a third party.

In all of our years in business, PGM have always strived to put our customer’s needs first and foremost. If you have any questions about online ordering, or any other privacy concerns, please feel free to contact: info@pgmdressform.com.

Return Policy

If you are requesting a return, please contact our customer service to have your return confirmed first.

All returns must be in the same conditions as it was received and must be in its original packaging. All returns must be made within ten (10) days upon delivery.

All returns must be pre-approved and a Return Merchandise Authorization Number (RMA#) must be issued before merchandise can be returned.

The RMA# must be written on the shipping label attached to the boxes being shipped back to our warehouse. All returns must be shipped with freight prepaid.

The Return Merchandise Authorization Numbers are valid for 15 days after date of issue.

PGM-Pro does not accept COD returns. The customers are responsible for the returning the product and the shipping cost incurred.

Refund Policy

There will be a 15% restocking handling fee on all returns. After PGM-Pro warehouse receive your returned item, the refund which is less 15% restocking handling fee shall be issued to you.

* Special order items or custom made order items may not be returned.

Cancellation Policy

If you wish to cancel an order, please call our representatives directly and we will assist you. Cancellations must be made within 24 hours of order placement. PGM-Pro cannot cancel an order once it has been shipped.

* Special order items or custom made order items may not be cancelled.

Defective Product/Exchanges

To better serve you, PGM-Pro requests all exchanges to be made within 10 days after you receive your order(s). The required exchange item(s) must be in the same conditions as it was received. Please contact customer service so that we may assist you with your exchange.

PGM-Pro will not be responsible for the shipping costs in your exchange.

* Specialty order items or custom made order items may not be exchanged.

Disclaimer

PGM-Pro can not be held responsible for any typographical, operator, machine or any other error.

PGM-Pro reserves the right to refuse any order.

By making a purchase from web site, and/or by phone/fax, you are consenting to the policies set above.

All the policies set above may be changed without notice.

Pricing Policy

The price of our product listed on our website does not include shipping or freight charges, export duties (where applicable), handling or special ordering charges, or applicable sales taxes. All prices are subject to change without notice.

* 9.75% sales tax will be applied to orders with a California shipping address.

How to Place Your Order
 

• Your orders shall be placed via our website’s shopping cart.
• Also, shall be placed via Order Form online, and fax or email to us.

Payment Methods

PGM-Pro accepts VISA, MasterCard, American Express and Discover Cards.
Since your credit card must be verified, so the billing address you provide must match the address to which you credit card statements are sent.

PGM-Pro also accepts Check, Money Order. If you select one of these payment options, please make the payment to “PGM-Pro Inc.” on the title section, and mail your Check or Money Order to:

     PGM-Pro Inc.
     5041 Heintz St
     Baldwin Park, CA 91706

Toll Free: 1-888-818-1991

If you wish to pay by check, we will ship your order when the payment clears our bank, which is typically 7 days after we receive your payment.

* Please include your order number with your Check or Money Order.

PGM accept PayPal.

Shipping Policy

PGM-Pro ship out most items from our warehouse in Los Angeles , California . We ship almost all of our packages via UPS Ground Residential unless a commercial shipping address is provided. Sometimes, we do ship packages via FedEx or DHL, or USPS.

Please allow 1 day processing before items ship. We also offer Next Day Air, 2nd Day Air, and 3 Day Select for all urgent orders and will confirm the shipping charges prior to the order processing.

UPS will not ship to P.O.Box, but the street address only.

Hawaii, Puerto Rico, Alaska, and international countries, please allow us to quote you the shipping charge.

Delivery Policy

Orders will usually be shipped within 1-3 business days from the date we receive your order. Please kindly allow an extra day to process all orders placed after 2pm PST, or during weekends and holidays.

Our friendly staff will conveniently advise you when your order is shipped.

DAMAGES /RISK OF LOSS/SHORTAGES

All shipments are insured against damages in transit, however, we will not be liable for any loss or damage, including, but not limited to, lost profits, incidental or consequential damages, that result after the product is with the carrier. For any such loss or damage, the customer will be responsible for initiating and processing all claims directly with the carrier. The carriers do not accept liability for damages or loss unless a notation is made upon delivery.

So, please take the time to inspect the delivery immediately prior to signing for acceptance!

If you notice that the packaging has been damaged and you don't have time to check the contents at that moment, please make a note stating "Possible Concealed Damage" on the Bill of Lading. If you later find an item damaged you can report it to the carrier, file a claim, and get the carrier to cover the cost of repair or replacement. But please be sure to report any damage or shortage within 5 business days. We will always be happy to assist you in getting any problem solved.

Report any shortages no later than 7 working days after receipt of goods. Failure to do so will invalidate your claim.